If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
As you will know, we have been open throughout the pandemic, offering you telephone and online appointments, with face to face consultations available for those who need them. We are currently reviewing the appointment system to offer you a choice of telephone and face to face appointments in the coming weeks.
There are some things that patients can do to help make sure we can see everyone who needs us, as quickly as possible. Please continue to contact us by phone or online as this helps us to manage people entering our practice building; it is much better if you don’t come to the practice unless you have an appointment. We need to keep social distancing in our practice building to keep everyone safe, we also ask that you always wear a mask while in the surgery. Please remember that appointments are a set amount of time so it is only safe to discuss one or two health issues.
Our busiest times of the day on the phones are between 8:30am and 10:30am so if you can, we would suggest that you call outside of this time.
On our website we have links to key NHS information and advice. Please also go to www.nhs.uk which is a as a source of trusted health advice about your or your child’s condition. Your local pharmacist is also there for you as an expert in medicines. They can offer advice for certain ailments. They will also know when you need to contact a GP or another more urgent service. Many pharmacies are open in the evening and at weekends, you can find them on the CCG website: https://www.enhertsccg.nhs.uk/pharmacies
Remember if the situation is urgent you can contact NHS 111 by visiting www.111.nhs.uk or by calling 111. They can also support with a mental health crisis if you select option 2.
You don’t need to see a GP to refer yourself for some mental health services. Find out more at https://www.hpft.nhs.uk/services/community-services/wellbeing-service/ If you are worried about your mental health and any harm you may cause yourself please contact your practice.
Remember to always dial 999 straight away when it is a real emergency, for example if you think someone is having a heart attack or a stroke.
Please continue to use general practice when you need to, we are open and there for you.
Thank you for your support.