Our Clinical systems are currently down – Friday19th of July

Our clinical systems are currently down. This is a widespread problem. The IT department and system providers are working on resolving this issue. As a result, PATCHS has been closed. As soon as problem is resolved PATCHS will be open for clinical and admin queries.

Schopwick Surgery

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Changes to Appointments at Schopwick

New appointment system

At the beginning of the pandemic, we had to make urgent and drastic changes to our appointment system in line with government guidance to protect patients and staff.

We are very grateful for your support throughout this time which has meant that GPs have continued to see patients face to face after triaging by telephone and our nursing staff have continued face to face appointments.

Please remember that the situation for accessing healthcare will always be different from going to a restaurant, pub or shop. People who visit their GP are often elderly, frail, have long term health conditions or are unwell.

To help us maintain social distancing in the practice we are booking all appointments over the phone, please do not come to reception to book an appointment.

Stage One – From Monday 12th July

Telephone or face to face?

  • Most contact with GPs will remain by telephone as we have found that a significant number of problems can be dealt with on the phone, with the support of video consultations or the sharing of photos.
  • If you feel that you would prefer a face-to-face appointment, please let the receptionist know this and she will arrange this with your doctor.
  • Nurse appointments will also continue to be face-to-face where procedures such as blood tests, dressing changes and other tests are required.

Timing of the appointment

  • Appointments will now be given for a specific time. Please bear with us if the GP is delayed, many medical problems do not fit into a specific time frame, but also remember that one appointment should be for one problem only.
  • Appointments will now be available to book for later in the week.
  • Unless you feel the problem cannot wait, please try to book an appointment for a different day so that emergency care can be provided for those that really need it.
  • New appointments will be released every day.

Do you really need a GP?

  • Many concerns can be dealt with by a different member of our team. A lot of queries are administrative issues such as finding out whether a referral has been made or getting a result from a test.
  • We are striving to provide many more options for our patients. We have a ‘first contact physiotherapist’. These physiotherapists are qualified to help you with any limb or joint problem such as back, shoulder or knee pain and can refer you to the musculoskeletal service or arrange to see you for an assessment if necessary.
  • We have a highly experienced nurse practitioner who can manage nearly all new medical problems and minor illnesses. She can prescribe and make referrals for tests and to the hospital.
  • We have a practice pharmacist who can help deal with any issue regarding your medications and prescriptions.
  • We have a mental health specialist who can support patients with any new mental health issue and who is also able to work with our GPs to provide prescriptions or refer on to the specialist mental health team in the community.

Please ask for one of these members of our team wherever possible, so that our GPs can deal with the more complex and emergency problems including patients needing end of life care.

Stage Two

Online bookings and booking appointments for further in the future than one week.

We hope to be able to bring in these services in the near future.

As the lockdown eases, we hope you will continue to support Schopwick Surgery by being considerate when seeking help and using the most appropriate service at the most appropriate time.

As always, we appreciate your kindness and politeness when speaking to our reception staff who have been working tirelessly for our patients.