Schopwick Surgery

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PATCHS FAQ

What is PATCHS?

PATCHS is an online tool where patients are able to submit requests for appointment, medical advice and admin queries. Each requested received will be promptly assessed by a senior member of our GP-led team, and a response will be send to the patient on the same day.

How do I register with PATCHS?

You need to register only once with PATCHS. Here is a simple step by step video on how to register with PATCHS.

What are the opening hours for submitting PATCHS request? Will PATCHS be available over weekends?

PATCHS requests will be open from 8.00am Monday to Friday. Once we reach maximum safe capacity to accept requests PATCHS will close for requests for that day. PATCHS will not be open over weekends for clinical safety reasons.

I am unable to submit request online or do not have access to internet?

You can continue to call the surgery to request an appointment or ask any query you have. Our patient coordinators will ask you some questions and submit the request on your behalf.

Your request will be triaged and passed to the appropriate team for action. You will be responded to on the same day. Please ensure you give us as much information as possible and let us know when you are available. You have the ability to attach letters, photos etc that may assist the clinician with your request.

I have submitted a request but not heard back?

Please ensure you have completed all the questions and confirmed you are happy to send your request. Please be aware that the ‘Submit’ button is only to take you to the next question, and you need to complete the request in full before it will be sent. Any requests you have submitted will show in your Messages page, you will also receive an email confirmation that you have submitted a request. If you do not have either of these then you have not submitted a request to us.

How do I register Children?

You need to register yourself on the system first. Once this has been done, you will have to option to submit a request for yourself or someone else. If you select someone else, you can then enter your child’s details to submit a request on their behalf. Once you have completed this once, they will then be available for you to select when you next need to send something to us.

You can also do this by clicking on your name and selecting People I care for on the dropdown menu.

See here for further information: Adding and editing people you care for – PATCHS Support

Once your child is 16 they will need to register for their own account.

Yes, you can submit a request on behalf of a patient if you are a carer.

If you are registered at the surgery then please register yourself first and then submit a request on behalf of someone else, you can then add the person you care for to submit the request.

If you are not registered with us, please follow the steps to register with Patchs and create an account as a Carer only.

I only have one email address for the family. Can I register all family members with PATCHS under 1 email address?

If you are registering yourself and family members under 16 you can create your account and add your children as someone you care for on your account.

If you are over 16 you would need to register with separate email accounts.

I only want to see a GP. I do not want to see any other healthcare professional. Can you guarantee a GP appointment to me?

Every appointment request will be assessed by our GP led team. Depending on the nature of request an appointment will be offered with the most suitable healthcare professional. An appointment with a GP will be offered if that is what you need.

How will you provide continuity of care with the new system. Will I see the same GP every time?

The new system will allow us to improve continuity of care. We aim to offer patients an appointment with the same GP when possible. As part of assessing the request our GP led team will review the notes to see which GP you usually see.

We request as part of submitting the request please let us know if there is any time you are not available. We will try our best to accommodate your request where possible.

Do I have to request my repeat prescriptions via PATCHS?

No, please continue to request your repeat prescriptions via Patient Access, Evergreen, your pharmacy or NHS App. Patchs is only used for any queries you may have regarding your prescriptions.

Does PATCHS have its own App?

No, Patchs is website based so does not have its own App. It can be accessed through the NHS App if you have registered this way.

Can I link PATCHS account to my NHS App?

Yes you can link your PATCHS account with NHS App. Click here for details (Registering for PATCHS with NHS login – PATCHS Support) This is not mandatory and is up to individual patients to decide if they want to link their PATCHS account to NHS App or not.

Where can I find more information on Patchs?

Patchs have their own support pages for patients if you need any help Patients – PATCHS Support

Do I need to reregister if I already have an account?

No, if you have already registered for the service then please continue to use your current log in.

There is no Patchs link on the NHS app, to send a request you will need to go to the Advice button and submit a request. To send an admin request you need to go via the Messages tab at the bottom of your screen. See the Patchs guide for help with this Contacting your practice via the NHS App – PATCHS Support