Our Clinical systems are currently down – Friday19th of July

Our clinical systems are currently down. This is a widespread problem. The IT department and system providers are working on resolving this issue. As a result, PATCHS has been closed. As soon as problem is resolved PATCHS will be open for clinical and admin queries.

Schopwick Surgery

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Accessing the Practice during Covid-19

The global Covid-19 pandemic has seen General Practice make rapid changes in order to keep patients and staff safe. You will have probably seen many changes at our Surgery that have occurred during a very short period of time. We know this may feel very different for our patients and we want everyone to understand that:

  • These changes are essential to keep services going – they are necessary to protect patients and staff.
  • Many practices are assessing patients by telephone, video or online consultation as the first point of contact. Face to face appointments may not always be available on request in the interests of safety, but practices will offer face to face appointments, after initial assessment, where there is a clinical need.
  • Most practices have adopted these changes to minimise the number of patients in their buildings at any one time. This is to keep you as well as the practice staff safe. The changes will vary across practices dependent upon building layout and staffing levels, among other factors.
  • The quality of care has not changed, nor has the dedication of the staff. It may be different but this is not second best. Staff in general practice and the wider health service are working extremely hard at the moment and rising to quickly adapt to the challenges that this global pandemic presents.
  • We are still open and seeing patients regularly

If you need to see a doctor, always make an appointment before coming to the surgery. Phone us or use the practice website to do this. We also offer online consultations, where you fill in a short form on your computer, phone or tablet and one of our clinicians will then respond to you. Following your initial contact with a clinician, we may arrange a video consultation or a face to face examination if that is what’s needed. If you need a face to face appointment, we will arrange that in a way that’s safe for you, other patients and practice staff.

At the moment it can be hard to know what to do if you’re unwell or have a concern about your health.

It’s important to:

  • get medical help if you think you need it
  • keep any appointments or procedures you have booked – unless you’re told not to go
  • go to hospital if you’re advised to

NHS services including our practice have made changes to make sure it’s safe for you to be seen during coronavirus. To provide the same level of care and range of services while keeping you and staff safe during the pandemic, we have to some things differently. Please be patient: we’re here to help you, safely.

We remain dedicated to offering you the best possible service, support and care. We are doing things differently, but we are doing them to help you stay well, and to protect the health of our staff. Always contact us if you are feeling unwell or are worried about your health. You can also call 111 if you have a medical concern, particularly when the surgery is closed. If it is a life-threatening matter, call 999 straight away.

Remember that there are many services you can access via our website that remove the need to visit or phone the surgery, just use the link at the top of the page. This includes prescriptions, registering new patients, change of address, sick notes, wellbeing services and more.

NHS England has some useful information about how services, including hospital appointments, are being carried out during the pandemic. Social distancing using the NHS and other services .

It also has a general overview of how some appointments will work when done by phone or video call.